PRIVACY POLICY
Last updated August 08, 2026
This Privacy Notice for Milava LLC ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
- Visit our website at https://milava.app or any website of ours that links to this Privacy Notice
- Download and use our mobile application (Milava), or any other application of ours that links to this Privacy Notice
- Use Milava. Milava is a family coordination app that helps parents and caregivers manage childcare coverage, schedules, and caregiver communication. The app answers the question "Who has the kids right now?" by tracking nanny schedules, parent travel, sick days, activities, and coverage gaps for families with young children.
- Engage with us in other related ways, including any marketing or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@milava.app.
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information we collect may include: names, phone numbers, email addresses, contact preferences, contact or authentication data, children's names and ages, family schedule and childcare information, health information.
Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information: health data.
Payment Data. Milava Premium subscriptions are billed entirely through Apple. We never receive your card number or billing details — that data is governed by Apple's own privacy policy (https://www.apple.com/legal/privacy/).
Social Media Login Data. You may sign in using Sign in with Apple. If you choose to do this, we will collect certain profile information about you from Apple.
Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
- Mobile Device Access. We may request access to your mobile device's calendar, reminders, storage, and SMS messages.
- Mobile Device Data. We automatically collect device information such as your mobile device ID, model, manufacturer, operating system, browser type, and IP address.
- Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s).
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including: to facilitate account creation and authentication, to deliver services to you, to respond to user inquiries/offer support, to send administrative information, to enable user-to-user communications, to request feedback, to protect our Services, to evaluate and improve our Services, to identify usage trends, and to comply with our legal obligations.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following third parties.
The third parties we may share personal information with include:
- AI Service Providers: Anthropic
- Cloud Computing Services: Amazon Web Services (AWS)
- Subscriptions and Billing: Apple
- Sign In: Apple
- Website Performance Monitoring: Sentry
- Website Testing: TestFlight
- Website Hosting: Vercel
We also may need to share your personal information in the following situations: Business Transfers, and with Other Users within your family unit.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We don't use cookies for tracking or advertising; our infrastructure providers may set strictly functional cookies.
We don't use cookies for tracking or advertising. Your session is kept in your device's storage; our infrastructure providers may set strictly functional cookies.
5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.
We provide AI Products through Anthropic. Our AI Products are designed for natural language processing — for example, adding to or asking about your family's schedule in plain language, and short generated previews and summaries.
When you use an AI feature, we send Anthropic the information needed to generate the response: your question or request, family member and caregiver first names, children's names and ages, and schedule and coverage information (for premium memory features, up to a year of schedule history). For premium families, this can also include the content of caregiver daily reports — the tap-based categories and any free-text notes a caregiver wrote. Under Anthropic's standard commercial terms, this information is not used to train Anthropic's models, and Anthropic deletes API inputs and outputs on its standard schedule (generally within about 30 days). We do not store AI responses beyond showing them to you.
You can turn AI features off at any time in Settings → Privacy & AI. Turning them off stops any further information from being sent to Anthropic; it does not retroactively delete what was already processed, which Anthropic deletes on the schedule above. For data requests, contact us at privacy@milava.app.
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in using Sign in with Apple, we may have access to certain information about you.
Our Services offer you the ability to register and log in using Sign in with Apple. Where you choose to do this, we will receive certain profile information about you from Apple, such as your name and email address. We will use the information we receive only for the purposes described in this Privacy Notice.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as you have an account with us, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. You should only access the Services within a secure environment.
9. DO WE COLLECT INFORMATION FROM MINORS?
In Short: Milava is a tool for parents and guardians (18+ to create an account); we do not knowingly collect information directly from children under 13 years of age.
You must be 18 or older to create a Milava account. Parents and caregivers enter information about their children as part of using the Services — the app itself is not directed at children, and we do not knowingly collect, solicit data from, or market directly to children under 13 years of age, nor do we knowingly sell such personal information. If you believe a child under 13 has provided us information directly, please contact us at privacy@milava.app and we will delete it.
10. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
You have the right to withdraw your consent at any time. You can withdraw your consent by contacting us at privacy@milava.app.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can log in to your account settings and update your user account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.
If you have questions or comments about your privacy rights, you may email us at privacy@milava.app.
11. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you.
Categories of Personal Information We Collect
| Category |
Examples |
Collected |
| A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name | YES |
| B. Personal information as defined in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information | YES |
| C. Protected classification characteristics under state or federal law | Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data | YES |
| D. Commercial information | Transaction information, purchase history, financial details, and payment information | NO |
| E. Biometric information | Fingerprints and voiceprints | NO |
| F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements | YES |
| G. Geolocation data | Device location | NO |
| H. Audio, electronic, sensory, or similar information | Images and audio, video or call recordings created in connection with our business activities | NO |
| I. Professional or employment-related information | Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us | NO |
| J. Education Information | Student records and directory information | NO |
| K. Inferences drawn from collected personal information | Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual's preferences and characteristics | NO |
| L. Sensitive personal Information | Account login information, contents of email or text messages, personal data from a known child, and health data | YES |
Your Rights
You have rights under certain US state data protection laws, including: right to know, right to access, right to correct, right to request deletion, right to obtain a copy, right to non-discrimination, and right to opt out of targeted advertising, sale of personal data, or profiling.
How to Exercise Your Rights
California "Shine The Light" Law
California Civil Code Section 1798.83 permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes. Please submit your request in writing to us using the contact details in section 14.
13. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by email at privacy@milava.app, or contact us by post at:
Milava LLC
Data Protection Officer
2501 Chatham Rd, Suite N
Springfield, IL 62704
United States
15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please visit: https://milava.app.
16. SMS / TEXT MESSAGING
If you are a caregiver whose family enables schedule texts, we send SMS only after you explicitly opt in by replying YES from your own phone (double opt-in) — consent is given by you, the recipient, not by the parent who turns the feature on. We record the date and time of your consent.
We do not share, sell, rent, or provide your mobile phone number, opt-in data, or messaging consent data to third parties or affiliates for marketing or promotional purposes.
Message frequency varies (typically one schedule message per morning you are scheduled, plus a single verification message). Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Full program details: milava.app/sms. Questions: privacy@milava.app.
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?