TERMS AND CONDITIONS
Effective September 11, 2026
AGREEMENT TO OUR LEGAL TERMS
We are Milava LLC ("Company," "we," "us," "our"), a company registered in Illinois, United States at 2501 Chatham Rd, Suite N, Springfield, IL 62704.
We operate the website https://milava.app (the "Site") and the mobile application Milava (the "App"), as well as any other related products and services that refer or link to these legal terms (collectively, the "Services").
Milava is a family childcare coordination app for parents and trusted caregivers. The Services provide tools for family schedule information, caregiver access, calendar subscriptions, and related communications. Milava is a coordination tool — it is not a childcare provider, a monitoring service, or an emergency service. Milava shows the information your family has entered; you are responsible for verifying anything critical and for your family's actual care arrangements. Health-related notes you choose to store in Milava are for your family's convenience and are not medical advice.
You can contact us by email at support@milava.app or by mail to 2501 Chatham Rd, Suite N, Springfield, IL 62704, United States.
These Legal Terms constitute a legally binding agreement made between you and Milava LLC, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
We may update these Legal Terms. For material changes, we will provide reasonable advance notice through the Services or the contact information associated with your account when required by law. The notice will state the effective date. Continuing to use the Services after that date means you accept the updated terms, except where applicable law requires a different form of consent.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.
We recommend that you print a copy of these Legal Terms for your records.
TABLE OF CONTENTS
1. OUR SERVICES
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. The Services are not tailored to comply with industry-specific regulations (HIPAA, FISMA, etc.), so if your interactions would be subjected to such laws, you may not use the Services.
2. INTELLECTUAL PROPERTY RIGHTS
Our intellectual property
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks"). Our Content and Marks are protected by copyright and trademark laws and treaties in the United States and around the world. The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only.
Your use of our Services
Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services and download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use or internal business purpose. Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
Your submissions
By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of this section, any third party's intellectual property rights, or applicable law.
3. USER REPRESENTATIONS
By using the Services, you represent and warrant that: (1) you are at least 18 years old; (2) all registration information you submit will be true, accurate, current, and complete; (3) you will maintain its accuracy; (4) you have the legal capacity and agree to comply with these Legal Terms; (5) you will not access the Services through automated or non-human means except as we expressly permit; (6) you will not use the Services for an illegal or unauthorized purpose; and (7) your use will not violate applicable law.
Milava does not provide child accounts. If you add information about a child, you represent that you are the child's parent or legal guardian, or that a parent or legal guardian has authorized you to provide it for the family's care coordination. You are responsible for inviting only trusted adults and for removing access when it is no longer authorized.
4. USER REGISTRATION
You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
5. PURCHASES AND PAYMENT
Milava Premium is sold exclusively through Apple's In-App Purchase system. All payments are processed and billed by Apple in accordance with Apple's own terms and policies — we never receive your card number or billing details.
6. SUBSCRIPTIONS
Billing and Renewal
Milava has a free tier. Milava Premium unlocks additional features for your whole household and is sold as an auto-renewing subscription through Apple. U.S. store prices are $79.99/year (equivalent to $6.67/month, billed annually) or $8.99/month; Apple displays the price for your storefront before purchase. Your subscription renews automatically unless cancelled at least 24 hours before the end of the current billing period.
Free Trial
Eligible new subscribers may receive a 30-day free trial, as shown by Apple. If a trial is started and not cancelled before it ends, it converts automatically into a paid subscription at the price above.
Cancellation
Manage or cancel your subscription any time in your Apple ID subscription settings. Payment is charged to your Apple ID; refunds are handled by Apple under Apple's own refund policies. If a subscription lapses, your family keeps its data and access continues under the free tier; Premium access pauses. Questions: support@milava.app.
Fee Changes
Prices may change. Existing subscribers will be notified in accordance with Apple's subscription rules before any change takes effect for them.
7. SOFTWARE
We may include software for use in connection with our Services. If such software is accompanied by an end user license agreement ("EULA"), the terms of the EULA will govern your use of the software. If such software is not accompanied by a EULA, then we grant to you a non-exclusive, revocable, personal, and non-transferable license to use such software solely in connection with our services. Any software and any related documentation is provided "AS IS" without warranty of any kind.
8. PROHIBITED ACTIVITIES
You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:
- Systematically retrieve data or other content from the Services to create or compile a collection, compilation, database, or directory without written permission from us
- Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords
- Circumvent, disable, or otherwise interfere with security-related features of the Services
- Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services
- Use any information obtained from the Services in order to harass, abuse, or harm another person
- Make improper use of our support services or submit false reports of abuse or misconduct
- Use the Services in a manner inconsistent with any applicable laws or regulations
- Engage in unauthorized framing of or linking to the Services
- Upload or transmit viruses, Trojan horses, or other material that interferes with any party's uninterrupted use and enjoyment of the Services
- Engage in any automated use of the system, such as using scripts to send comments or messages. Reading our public website pages with a crawler that honors robots.txt is not prohibited by this bullet.
- Delete the copyright or other proprietary rights notice from any Content
- Attempt to impersonate another user or person or use the username of another user
- Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services
- Harass, annoy, intimidate, or threaten any of our employees or agents
- Attempt to bypass any measures of the Services designed to prevent or restrict access
- Copy or adapt the Services' software
- Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services
- Make any unauthorized use of the Services
- Use the Services as part of any effort to compete with us or otherwise use the Services for any revenue-generating endeavor or commercial enterprise
9. USER GENERATED CONTRIBUTIONS
The Services allow users to create, submit, and share schedule information, notes, and other family-coordination content ("Contributions") with people they authorize. Contributions are not posted to a public feed. When you create or make available any Contributions, you represent and warrant that they comply with applicable laws, do not infringe the rights of any third party, and are accurate and not misleading.
10. CONTRIBUTION LICENSE
You and Services agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings). By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you. We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions.
11. MOBILE APPLICATION LICENSE
Use License
If you access the Services via the App, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices owned or controlled by you, and to access and use the App on such devices strictly in accordance with the terms and conditions of this mobile application license contained in these Legal Terms.
Apple Devices
The following terms apply when you use the App obtained through Apple, including TestFlight or the Apple App Store (the "App Distributor"), to access the Services: (1) the license granted to you for our App is limited to a non-transferable license to use the application on a device that uses Apple iOS; (2) we are responsible for providing any maintenance and support services with respect to the App; (3) the App Distributor has no obligation to furnish maintenance or support services with respect to the App; (4) you represent and warrant that you are not located in a country subject to a US government embargo and are not listed on a US government list of prohibited or restricted parties; (5) you must comply with applicable third-party terms when using the App; and (6) the App Distributor is a third-party beneficiary of these mobile application license terms.
You may create or access your account using Sign in with Apple. We receive the account identifier Apple provides and, depending on your choices, your name and email address. We do not receive other content stored in your Apple account. Your relationship with Apple remains governed by your agreement with Apple.
13. SERVICES MANAGEMENT
We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who violates the law or these Legal Terms; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable any of your Contributions; (4) remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property.
14. PRIVACY POLICY
Please review our Privacy Policy: https://milava.app/privacy. It describes how we collect, use, share, retain and protect personal information and the choices available to you. It is not intended to waive rights or create obligations beyond these Legal Terms and applicable law. The Services are hosted in the United States.
15. TERM AND TERMINATION
These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party.
16. MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We cannot guarantee the Services will be available at all times. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you.
17. GOVERNING LAW
These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Illinois applicable to agreements made and to be entirely performed within the State of Illinois, without regard to its conflict of law principles.
18. DISPUTE RESOLUTION
Informal Negotiations
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute"), the Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.
Binding Arbitration
If the Parties cannot resolve a Dispute through informal negotiations, either Party may require that it be resolved by individual binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and Consumer Due Process Protocol then in effect. You understand that arbitration generally replaces the right to have a court or jury decide the Dispute. This clause is governed by the Federal Arbitration Act.
The arbitration may be conducted by video, telephone, written submissions, or an in-person hearing reasonably convenient to where you live, as the AAA rules and arbitrator permit. Consumer fees are limited by the AAA Consumer Fee Schedule. Milava will pay the administrative and arbitrator fees the AAA rules require the business to pay, and any additional amount the arbitrator determines is necessary to keep arbitration from being prohibitively expensive for you. Each Party otherwise pays its own attorneys' fees unless a statute or the arbitrator permits fee shifting.
Small claims and opt out. Either Party may bring an eligible individual claim in small claims court instead of arbitration. You may opt out of this arbitration provision by emailing support@milava.app within 30 days after you first accept the version of these Terms containing it. Include the email address on your Milava account and a clear statement that you opt out of arbitration; do not include child or health information. Opting out will not affect your use of the Services.
If a Dispute proceeds in court rather than arbitration, the Parties consent to the state or federal courts serving Springfield, Illinois, except that either Party may use an eligible small claims court and applicable law may require another forum. No part of this section shortens a limitation period provided by applicable law or waives a right or remedy that cannot lawfully be waived.
Restrictions
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
Exceptions to Informal Negotiations and Arbitration
The following Disputes are not subject to the informal-negotiation or arbitration requirements: (a) an eligible small-claims action; (b) a claim seeking to enforce or protect intellectual-property rights; (c) a claim arising from alleged theft, piracy, invasion of privacy, a data-security incident, or unauthorized use; (d) a request for temporary or preliminary injunctive relief needed to prevent immediate harm; and (e) any claim that applicable law says cannot be arbitrated.
19. CORRECTIONS
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
20. DISCLAIMER
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, OR ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN.
21. LIMITATIONS OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, MILAVA AND ITS DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, OR LOSS OF DATA, ARISING FROM THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. TO THE FULLEST EXTENT PERMITTED BY LAW, MILAVA'S TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR MILAVA DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) US $100.
THE EXCLUSIONS AND CAP ABOVE DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED, OR TO MILAVA'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, BODILY INJURY CAUSED BY MILAVA, INFRINGEMENT OR MISAPPROPRIATION OF ANOTHER PARTY'S INTELLECTUAL-PROPERTY RIGHTS, OR MILAVA'S OBLIGATIONS ARISING FROM AN UNAUTHORIZED DISCLOSURE OF PERSONAL INFORMATION. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY OR DAMAGE LIMITATIONS, SO SOME OR ALL OF THESE LIMITS MAY NOT APPLY TO YOU.
22. INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold Milava and its officers, employees and agents harmless from a third-party claim resulting from your unlawful misuse of the Services, your material breach of these Legal Terms, or content you submit that infringes the third party's rights. This obligation does not apply to the extent a claim results from Milava's own conduct, and it does not require a consumer to waive a nonwaivable right or remedy.
23. USER DATA
We maintain certain data that you transmit to the Services for the purpose of operating the Services, as well as data relating to your use of the Services. We do not promise that every item can be recovered from a backup. You are responsible for the information you submit and for keeping any separate records you need. You agree that we shall have no liability to you for any loss or corruption of such data to the fullest extent permitted by law.
24. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES.
25. SMS TEXT MESSAGING
Program Description
If your family enables caregiver text messages, consent is collected from the message recipient themselves, by reply — not by the parent who turns the feature on (double opt-in). Milava first sends the recipient one verification message; texting begins only if that person replies YES. Consent to these texts is not a condition of purchasing Milava or joining a family.
Message Frequency
Message frequency varies: one opt-in request; a confirmation after YES; at most one clarification after an unrecognized reply; and up to one morning schedule message on each day the caregiver is scheduled. No marketing or promotional messages are ever sent on this program.
Opting Out
Reply STOP at any time to revoke consent and cancel future program messages; we honor the request as soon as reasonably practicable and as required by law. We may send one final confirmation of the opt-out. If the recipient never replies YES, morning schedule texts do not begin.
Message and Data Rates
Please be aware that message and data rates may apply to any SMS messages sent or received. The rates are determined by your carrier and the specifics of your mobile plan. Carriers are not liable for delayed or undelivered messages. If you have any questions about your text plan or data plan, contact your wireless provider.
Support
If you have any questions or need assistance regarding our SMS communications, please reply with the keyword HELP. You can also email us at support@milava.app. Full program details: milava.app/sms. If you have any questions regarding privacy, please read our Privacy Policy: https://milava.app/privacy.
26. CALIFORNIA USERS AND RESIDENTS
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
27. MISCELLANEOUS
These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services.
28. CONTACT US
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
12. SOCIAL MEDIA