Milava

Program details

Milava text messages

Consent and opt-out information · Last updated October 14, 2026

Milava is a family childcare coordination app by Milava LLC. This page documents how consent is collected for caregiver schedule texts, what the program sends, and how to stop messages. It also covers texts asking a caregiver to cover a day, and Care by text, for parents who text Milava about their own family’s schedule.

How opt-in works

1. A parent turns on schedule texts

Inside Milava, a parent enters the caregiver’s mobile number and turns on Send schedule texts. The in-app explanation reads: “Sent each morning they’re on the schedule.”

2. Milava sends one opt-in request

Hi Olivia - it's Mike. We use Milava to coordinate our family schedule, and this number sends the texts. Reply YES to connect. Not Olivia? Reply STOP.

3. The recipient replies YES

Schedule texts begin only after the message recipient replies YES from their own phone. Consent is given by the recipient, not by the parent who turned on the feature.

Milava: You're connected — you'll get a text each morning you're on the schedule. Msg&data rates may apply. Reply HELP for help or STOP anytime to opt out.

If the recipient replies STOP—or never replies YES—morning schedule texts do not begin.

What gets sent after opt-in

On each day the caregiver is scheduled, Milava can send at most one morning schedule message, around 7 AM in the family’s timezone.

Milava: Good morning Olivia! Today 8am-5pm. Nora: Swim lessons 4:00 pm Schedule & info: https://milava.app/s/… Reply STOP to opt out.

No marketing or promotional messages are sent through this program.

Texts a caregiver sends

While schedule texts are on, a caregiver who has replied YES can also text Milava about their own schedule: MY DAY for today, MY WEEK for the next seven days, MENU for what they can ask, and NEXT for the next page of a longer answer. Milava sends at most one reply to each text, and any other text gets at most a short reply saying what they can ask. The reply to MENU:

Milava: Text MY DAY for today, or MY WEEK for the next seven days. If there's more, reply NEXT. STOP to opt out; HELP for help.

Texts asking a caregiver to cover

After a caregiver has replied YES, Milava may also text them when a parent in the family asks them to cover one or more days. These texts rely on the same YES: there is no separate opt-in, and Milava never sends one to a number that has not replied YES or that has replied STOP.

Milava: Mike is asking if you can cover Oct 20, 2026 3-6pm for Nora (America/Chicago). Reply OFFER 7KQ2MX4P if you can, or DECLINE 7KQ2MX4P if not. To answer day by day: https://milava.app/r/… STOP to opt out; HELP for help.

The caregiver can answer for every day in the ask by replying OFFER or DECLINE with the code, or day by day through the link. A text that carries no code is answered through its link. Milava sends at most one reply to each OFFER or DECLINE, for example:

Milava: Got it. You're down as able to help. The parents confirm from their side, and you'll hear from them.

Replying STOP stops these texts along with schedule texts. No marketing or promotional messages are sent through these texts.

Care by text, for parents

Parents can also text Milava themselves, about their own family’s schedule. Care by text has its own opt-in, from the parent’s own phone.

1. A parent turns on Care by text

Inside Milava, on the Account page under Care by text, a parent enters their own US mobile number and agrees to receive the verification text and replies to their texts from Milava at that number.

2. Milava sends one verification text

Milava: Reply VERIFY 482913 within 10 minutes to turn on Care by text requested in Milava. If you didn't ask, ignore this. Msg & data rates may apply. STOP to opt out; HELP for help.

3. The parent replies VERIFY with the code

Care by text begins only if the parent replies VERIFY with the code within 10 minutes. Milava then confirms:

Milava: You're set. Text me about the schedule any time. Text MENU to see what I can do. STOP to opt out; HELP for help.

After that, Milava replies only to texts the parent sends — it never texts the parent unprompted. No marketing or promotional messages are sent through Care by text.

Disclosures

  • Message frequency varies: one opt-in request; a confirmation after YES; at most one clarification after an unrecognized reply; up to one morning schedule message on each day the caregiver is scheduled; and at most one reply to each text the caregiver sends, such as MY DAY or MY WEEK.
  • For texts asking a caregiver to cover, message frequency depends on how often a parent asks: one text each time a parent asks the caregiver to cover, however many days the ask includes, and at most one reply to each OFFER or DECLINE the caregiver sends.
  • For Care by text, message frequency depends on use: one verification text each time a parent requests one in Milava, a confirmation after VERIFY, and at most one reply to each text the parent sends.
  • Message and data rates may apply.
  • Reply STOP at any time to cancel. Reply HELP for help.
  • Carriers are not liable for delayed or undelivered messages.
  • Mobile numbers and consent data are never shared with third parties or affiliates for marketing or promotional purposes.
  • Support: support@milava.app